Refund policy
1. Introduction
At Expensio we are committed to ensuring satisfaction for all our customers. This refund policy outlines the conditions under which we may issue refunds. Our policy is designed to be fair and transparent.
2. Refund Eligibility
2.1 Initial Purchase: Customers are eligible to request a refund within 30 days of their initial purchase unless stated otherwise during the purchase process.
2.2 Exceptions: Refunds may not be granted if a customer has significantly used the service, violated our terms of use, or for issues not related to the functionality of our service (e.g., change of mind).
3. Process for Requesting a Refund
3.1 Contact Us: To request a refund, customers must contact our support team at [email protected] with their transaction details.
3.2 Verification: Our team will verify the purchase and assess the eligibility for a refund.
3.3 Response Time: We aim to process refund requests within 7 business days of receipt.
4. Refund Method
4.1 Refund Via Original Payment Method: Refunds will be issued through the original payment method used during the transaction.
5. Post-refund Access
After the refund has been issued, you will lose access to the source code, all artifacts and license of Expensio. Hence any further use of the software will be considered illegal and against the terms of service.
6. Non-Refundable Services
Certain services or features of Expensio may be non-refundable. These will be clearly marked as “non-refundable” during the purchase process.
7. Modifications to the Refund Policy
7.1 Updates: Expensio reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
7.2 Notification: We will notify customers of significant changes to this policy through our website or via email.
8. Contact Information
For any questions or concerns regarding our refund policy, please contact us at [email protected].
9. Agreement
By using Expensio's services, you agree to this refund policy and our terms of service.
